If you are not satisfied with your purchase, please email us at email@example.com within 7 days of receipt of your item. Please return the merchandise within 2 weeks from the date of receipt for both exchange and store credit. All items must be returned unused. Initial shipping or return shipping and handling charges are non-refundable. Returns need to be well packaged and insured for the full price of the item. Please email me at firstname.lastname@example.org for address information. We cannot be responsible for packages returned to us using shipping methods that are not traceable. You can expect to receive the exchanged item within 5 business days (given that we have it in stock at that time) after receipt of your package with the original items. You can also expect to receive a notice of store credit for the items you returned within two weeks of the receipt of your package. Unfortunately, we will not be able to give exchange or store credit if the cost of the exchange item is less than the original item or if the purchaser cannot be verified. One-of-a-kind and special orders are not eligible for exchange or credit.
My Jewelry Broke-HELP! Will You Repair It?
Yes! If your jewelry is in need of a repair, please email me at email@example.com. Please include in your email a copy of the items receipt (for items less than a year old), a letter describing the repairs to be made in detail, your return mailing address, your email address, and your phone number. Prior to beginning any work, we will contact you with an estimate of the cost and time needed to complete your repair.
How Do I Care for my Jewelry?
Most jewelry can be cleaned using a polish cloth. Store jewelry separately to avoid scratches and keep away from heat and direct sunlight. Apply makeup, hairspray and perfume before putting on your jewelry. Remove jewelry before doing strenuous activities or using household chemicals. Do not wear jewelry in a swimming pool or hot tub. Chlorine and extreme heat can damage the gemstones and metals as well as wear down the leather.
Do You Run Sales or Promotions?
We run promotions from time to time and sales on lines that will be discontinued. Follow us on Instagram @mollykidd jewel or at facebook.com/MKJewelryDesigns to stay updated on our sales and specials.
How Long Does It Take To Ship?
Many of the components we use are custom made. Most of our orders are shipped within 7-10 business days assuming we have the custom components in stock. If the custom components are not currently in stock, it will be an additional three weeks. We ship Priority Mail via USPS so please allow 3-5 business days after processing time.
Do You Ship Internationally?
Right now, we only ship to the United States including Hawaii and Alaska and Canada.
Molly Kidd jewelry is artisan made and produced in Dallas, TX.